1. Signing on/off   
  2. Retrieving BF            
  3. Flight Schedules      
  4. Flight Availability    
  5. Building BF- Mandatory  fields         
  6. Building BF- Optional   fields      
  7. OSI & SSR messages   
  8. BF Management  
  9. Seat Map & assignment
  10. Practice & Review Exam

  1. Basics  Fares and Pricing
  2. Fare Quote, Fare Quote Tools & Fare Display 
  3. Airline-specific Fare Display
  4. Fare Notes
  5. Currency  Conversion
  6. Mileage Calculation
  7. IATA Rates of Exchange
  8. Pricing Journey 
  9. Pricing an Itinerary/PNR
  10. Tax and Surcharge &  Ticketing

  1. Check-in, aircraft boarding and baggage handling procedures
  2. The application of dangerous goods and security regulations
  3. Aircraft loading/off-loading
  4. Aircraft door operation and use of passenger boarding equipment

  1. Marshalling
  2. Towing
  3. Use of ground support equipment

  1. An Introduction to the Airport
  2. Management and Operation
  3. Operational System
  4. Security
  5. Support Services
  6. On-Site Services
  7. External Services
  8. Economics & Capacity
  9. Aircraft Types
  10. TheFuture of Airports
  11. Future Technology
  12. Ownership and Operation