Available courses

  1. IATA geography,   
  2. Flight schedules    
  3. Time conversion and airline networks 
  4. Building a basic PNR,   
  5. The airport 
  6. Anatomy of a journey, 
  7. Ancillary services 
  8. Aircraft configuration
  9. S.I., baggage and travel documents 
  10. Airline, Hotel and Car rental loyalty programs 
  11. Leisure and business travel 
  12. International airfares  
  13. Ticketing, IATA BSP and net fares
  14. Taxes, exchange rates, and ticket alterations
  15. The Electronic Miscellaneous Document
  16. Hotel accommodations,
  17. Car rental products
  18. GDS Training

  1. Selling Travel Products- Air, Hotel & Tourism
  2. Booking Air tickets & Hotel - Web & GDS
  3. Travel Process- Systems & Processes including CRM
  4. Encoding/decoding major cities,airports,airlines,aircrafts
  5. Major destinations of the world

A. Business Environment                                                                           

  1.  Business Environment of Travel & Tourism Industry
  2. Travel Geography - Codes, Itinerary , Time Zone, Destinations. 
  3. Documentation- Passport, Visa, Forex & Insurance                                                                   

B. Travel Products                                                                                            

  1. Air Transport  
  2. Rail 
  3. Coach 
  4. Car  
  5. Ferry & Cruises   
  6. Hotel Accommodation  
  7. Package Tours                                      

C. Support Service                                                                                           

  1. Customer Service  
  2. Travel Technology



  1. IATA geography
  2. Flight schedules
  3. Time conversion and airline networks
  4. Building a basic PNR
  5. The airport
  6. Anatomy of a journey
  7. Ancillary services
  8. Aircraft configuration
  9. Service information, baggage and travel documents
  10. Airline loyalty programs
  11. Leisure and business travel
  12. International airfares
  13. Mileage fare calculation and linear far displays
  14. Ticketing, IATA BSP and net fares
  15. Taxes, exchange rates, and ticket alterations
  16. The Electronic Miscellaneous Document
  17. Hotel accommodations
  18. Hotel loyalty programs
  19. Car rental products
  20. Car rental loyalty programs
  21. GDS/CRS system queues
  22. Segment status
  23. Travel policies
  24. The travel information manual

A. Business Environment                                                                           

  1.  Business Environment of Travel & Tourism Industry
  2. Travel Geography - Codes, Itinerary, Time Zone, Destinations. 
  3. Documentation- Passport, Visa, Forex & Insurance                                                                   

B. Travel Products                                                                                            

  1. Air Transport  
  2. Rail 
  3. Coach 
  4. Car  
  5. Ferry & Cruises   
  6. Hotel Accommodation  
  7. Package Tours                                      

C. Support Service                                                                                           

  1. Customer Service  
  2. Travel Technology




  1. Marketing and selling travel with geography
  2. Understanding and reading maps- Political & Physical
  3. Identifying major destinations on Blank Maps
  4. Planning travel itineraries
  5. World time zones and elapsed travel times
  6. Local currencies around the world
  7. The World's Continents and Human Diversity
  8. Major Natural Geographical Features
  9. The effect of climate on Travel
  10. Major world Tourist Destinations and Attractions

  1. Geography and the Travel Sales Process
  2. Destination Geography and the Leisure Traveler
  3. The World’s Continents
  4. Human Population and the “World Village”
  5. Major Natural Geographical Features
  6. The Effect of Climate on Travel
  7. Major World Tourist Destinations and Attractions

  1. Social media definitions, the history of social media, its applications and benefits;
  2. Social media marketing in business, how it is being used effectively and the attributes and facets of the biggest social media networks;
  3. How to create social media profiles and design effective social media marketing campaigns.

  1. Signing on/off   
  2. Retrieving BF            
  3. Flight Schedules      
  4. Flight Availability    
  5. Building BF- Mandatory  fields         
  6. Building BF- Optional   fields      
  7. OSI & SSR messages   
  8. BF Management  
  9. Seat Map & assignment
  10. Practice & Review Exam

  1. Basics  Fares and Pricing
  2. Fare Quote, Fare Quote Tools & Fare Display 
  3. Airline-specific Fare Display
  4. Fare Notes
  5. Currency  Conversion
  6. Mileage Calculation
  7. IATA Rates of Exchange
  8. Pricing Journey 
  9. Pricing an Itinerary/PNR
  10. Tax and Surcharge &  Ticketing

  1. Check-in, aircraft boarding and baggage handling procedures
  2. The application of dangerous goods and security regulations
  3. Aircraft loading/off-loading
  4. Aircraft door operation and use of passenger boarding equipment

  1. Marshalling
  2. Towing
  3. Use of ground support equipment

  1. An Introduction to the Airport
  2. Management and Operation
  3. Operational System
  4. Security
  5. Support Services
  6. On-Site Services
  7. External Services
  8. Economics & Capacity
  9. Aircraft Types
  10. TheFuture of Airports
  11. Future Technology
  12. Ownership and Operation